Why a support chatbot mixes up pricing plans and makes up answers, and what to do with your knowledge base so the bot answers correctly. Five steps and how Gramax helps.
An overview of AI for the contact center: chatbot, voice bot, agent assist, and AI search in the knowledge base. What each option delivers and why the knowledge base is the place to start.
Modus case study: why the team moved user documentation from Confluence to Git and Markdown, how Gramax lowered the barrier for analysts, and how it helped tie documentation to product releases.
A real case: how a team built a project knowledge base from customer meetings, turned it into the team’s second brain, and used Gramax as the working layer for reading, review, search, and publishing.
What Markdown is in plain words, what the markup looks like and how to write in Markdown as easily as in Word -- without memorizing any symbols.
What a file with the .md extension is and how to open it to see normal text instead of hashes and asterisks. Simple, online and with nothing to install.
How to make a table in Markdown: what it looks like in markup and how to build it with your mouse or paste it from Excel without typing a single symbol.
A free online Markdown editor where you don't need to know the markup: format text with buttons, add tables and images, save to Word and PDF.
How to convert a Word document to Markdown without special software or manual markup: copy the text and paste it into Gramax. Headings, lists and tables come over automatically.
How to move a table from Excel or Google Sheets to Markdown without manual markup: copy the cells and paste them into Gramax. Rows, columns and merged cells come over automatically.
What Markdown is, why it works well for LLMs, RAG and documentation, how it compares to TXT, HTML and DOCX for storing text, and how to work with Markdown in the Gramax visual editor.
Why a personal second brain in Obsidian doesn't scale to a team, how a knowledge base differs from a set of notes, and how to build an organizational second brain in Gramax.
How to spell and pronounce Gramax, why people search for Grammax, and which name variants still lead to the product.
Practical tips for better RAG search in a knowledge base: article structure, headings, consistent terminology, and fewer contradictions in your content.
We compare popular Docs as Code platforms on ease of use, flexibility, setup speed, and fit for technical documentation and knowledge bases.
What Documentation-Driven Development is, how it differs from the usual development process, and how documentation keeps the team and the product in sync.
How a semantic corporate wiki works, why a knowledge base needs properties and views, and how this is implemented in Gramax.
A detailed overview of technical documentation software: wikis, office documents, Docs as Code, and how to choose the right tool for your team.
Why shared documents turn into chaos and how to fix it: the principles of a single source of truth and the ideas Gramax is built on.
How to build an AI chatbot on top of your documentation: typical approaches and their pitfalls, content requirements, and how Gramax automates support.
A Gramax co-founder on why Docs as Code is hard for analysts and technical writers, which systems it takes, and how to lower the barrier to entry.
What asynchronous document editing is, how it differs from real-time co-editing in Google Docs, and when it works better for a team.
How to keep project documentation in a client's Confluence, ServiceNow or other systems without breaking your internal Docs as Code workflow.
Gramax vs GitBook: what they have in common and why Gramax is a free, open source alternative that keeps your docs in your own Git repository.
Mintlify vs Gramax: Git integration, editor, hosting, free plan limits and team collaboration. A quick comparison to help you pick a docs tool.
How to convert Markdown to Word (DOCX) or PDF online for free: paste your MD text, check the formatting and export, even to your own template.
A step-by-step guide to moving documentation from Confluence to Markdown, keeping the page hierarchy and publishing the knowledge base to Git.
Git commands in plain language for non-technical specialists: branches, commit, push, pull, diff and pull requests explained through work with documents.
How we moved management decisions to Git: why messengers and wikis failed us, what we needed, and the pros and cons of keeping decisions in a repository.