Metrics

Gramax shows what happens to content after publication: which materials people read, what users search for, and where they lack a clear answer
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Clear what to improve

Without metrics, a team publishes materials but doesn't see whether they help readers. Gramax metrics bring feedback back and show where content already works well and where it's worth improving

What people read

You can see which materials and sections are in demand and which are almost never opened

What they can't find

Search queries show which answers users expect but don't get on the first try

How often they return

Visits and visitors show whether the portal's audience is growing and whether it's used regularly

Where to start editing

Metrics highlight the materials where it's most useful to update the text, title, or navigation

What metrics show

See how knowledge is actually used — what gets read, what people search for, and what they click

Visit history

Shows page views, visits, and unique visitors. The team sees which materials are actually read, which sections are sagging, and how interest in the knowledge base changes after updates

Search queries

Shows the phrases users type into search. This makes it easier to spot topics missing from the knowledge base, unclear material names, and queries where results work poorly

Clicks from search

Shows which results people click after a query and which materials they choose most often. This helps improve not only the texts but also how they're found through search

Where Metrics are especially useful

Public Documentation

You can see which answers visitors search for and which materials to make more visible or clearer

Knowledge Base

It's clear which materials really help employees and which have gone stale or got lost in the structure

Support Knowledge Base

Frequent queries show which answers customers look for themselves and which topics reduce the load on agents

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Aland Islands
Albania
Algeria
AmericanSamoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
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Bahrain
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Cayman Islands
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Chile
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Faroe Islands
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Northern Mariana Islands
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